Privacy Policy

At RaveOx ("we," "our," or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect information about you when you provide it to us, when you use our Services, and from other sources.

1.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, company name, and contact details.
• Communications: When you contact us for support, request a demo, or subscribe to newsletters, we collect your contact information and the contents of your messages.
• Payment Information: For paid services, we collect billing details (processed securely via third-party payment processors).
• Job Applications: If you apply for a position, we collect your resume, work history, and other relevant information.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our website and services, including pages visited, features used, and actions taken.
• Device Information: We collect IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

1.3 Information from Other Sources

We may receive information about you from business partners, third-party services, and publicly available sources to help us update and improve our records.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To deliver, maintain, and improve our software solutions and websites.
• Communication: To respond to inquiries, provide customer support, and send important updates.
• Marketing: With your consent, to send newsletters, promotional materials, and information about our services (you can opt out anytime).
• Security: To protect against unauthorized access, fraud, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Improvement: To analyze usage patterns and enhance our services based on aggregated data.

3. Legal Basis for Processing (EEA and UK Users)

If you are in the European Economic Area or the United Kingdom, our processing is based on the following legal bases:

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (e.g., hosting, analytics, payment processing).
• Business Partners: With partners who help us provide services, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you direct us to share information with third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: To deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This includes:

• Account information: Retained while your account is active and for a reasonable period afterward.
• Marketing data: Retained until you unsubscribe or withdraw consent.
• Transaction records: Retained for legal and accounting purposes (typically 6 years).

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration. These include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. When we transfer data from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request deletion of your information ("right to be forgotten").
• Restriction: Limit how we use your information.
• Portability: Receive your information in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent at any time (does not affect prior processing).

To exercise these rights, please contact us at privacy@raveox.com. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to individuals under 13 (or 16 in the EEA). We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this policy periodically. We will post the updated version with a revised effective date. Material changes will be notified via email or website notice.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices:

If you are in the UK or EEA, you have the right to lodge a complaint with your supervisory authority (e.g., ICO in the UK).